Business Profile
A CUSTOMER SHOULD BE ABLE TO TRUST IT’S SUPPLIER TO NOT OVERCHARGE!!!
With the office Supplies market becoming a cut throat industry, West Berkshire Supplies…the leading supplier in West Berks explain a few of the pros and cons.
Proprietor, Wayne Kershaw started his company in 2005 supplying local Schools and Businesses stationery, toner & cartridges through to office furniture. 6 years on, and the company has gone from strength to strength and continued to grow even through the unbelievably difficult recession of recent times. “We put this down to offering customers a fantastic service and honest pricing”
In my interview, Wayne Kershaw explained that his company supplies over 100 Schools in West Berks & Reading along with over 120 local businesses including West Berkshire Council along with good our good selves “NEWBURY WEEKLY NEWS”. Wayne then explained that the company had built up a fantastic reputation with his clients and has been amazed with the lovely comments received from customers over the years. “We try our upmost to give a next morning delivery service to our locals as long as orders are placed before 6pm the day before. Along with supplying our clients with a good price and a quick delivery schedule, service with a smile is most important! We employ two drivers…Matthew and Philip, both of which have not just become the local delivery men, but enjoy a bit of friendly banter with the customers, which is lovely. There’s nothing worse than a grumpy delivery man!
Mr Kershaw enlightened me on the subject of Contract Pricing. He said…”This is an area I have noticed where many larger suppliers show to give their customers a huge saving by signing them up to an office supplies contract for a up to 5 years, where they keep the cost of the customer’s top 20-50 products at very low prices. What the customer does not realise is that the remaining non-core products are marked up to 900%. Many of my clients have been absolutely shocked at what they were being charged. So I am asking all local companies that are seriously looking to reduce their costs to get in touch with us. All we need are copies their suppliers last 6 invoices and we will highlight all overcharged prices plus we will match or beat your core price list too. It’s a win win situation. If need be, I will gladly come out and see any client at their premises, but please don’t expect a hardnosed pushy salesman, that’s just not me!”
He added…”Don’t get me wrong, any supplier out there needs to make money. What I am trying to say, is that customers can be convinced because a large global supplier say they have the purchasing power to drive costs down. We work very closely with our supplier that has an annual turnover of over £400 million, so we can more than compete with the big boy’s contract prices as well as not overcharging you for non contract items!”
“There’s no hassle with us. You call, e-mail or fax through your order and you get delivery next morning with an invoice that has no over inflated prices on it…believe me, I have seen so many invoices with shocking charges. Any item’s incorrectly ordered or faulty are simply collected and replaced or credited next day.”
So whether you’re a small office/home office, SME or corporate customer, get in touch with Wayne, Matt or Marie in the office and see how West Berkshire Supplies can help you get the service you deserve! He added “Ask any of our 100 local Schools and I’m more than confident they would give us the most shining reference”
They can be contacted on 01635 877220, emailed at sales@wb-ss.co.uk or faxed on 01635 877660. Don’t forget the web-site…www.wb-ss.co.uk
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